Brooke Johnson recently voiced her dissatisfaction with Avianca, a Colombian airline, on social media, highlighting several issues she encountered during her flight from JFK Airport in New York City to Cusco, Peru.
Despite paying $1,200 for the flight, Brooke criticized Avianca for several shortcomings, including lack of larger seats, absence of in-flight entertainment such as movies and Wi-Fi, malfunctioning tray tables, limited legroom, and no complimentary drinks.
Her post sheds light on the importance of passenger comfort and amenities during long-haul flights, especially considering the substantial cost of air travel. Brooke’s experience underscores the need for airlines to prioritize customer satisfaction and address issues related to seat comfort, onboard amenities, and overall passenger experience to enhance the quality of air travel services.
Narrating and lamenting to her instagram followers, she said: “I typically don’t have a problem flying because I’m so small I can put up with a lot of things. Just sparked a lot of questions for me. Mainly how is this possible?
“I feel like I’m in a kangaroo pouch. I’ve never been so close to someone in my life. This is the smallest airline I’ve ever been on.
“Y’all if we go down, I don’t even have enough room to turtle. I will literally hit my head.”
She captioned: “I typically don’t have a problem flying because I’m so small I can put up with a lot of things. Just sparked a lot of questions for me. Mainly how is this possible?
I spent 3.5 hours on this plane.
Mind you this is the Plus cabin..
No WiFi.
No reclining seat.
No Movies.
Tray table could not even go fully down.
No free drinks.
No Legroom.
It was definitely an experience. 😂🤌”
Despite the airline’s claims of providing customers with more space, adjustable headrests, and reclining seats, Brooke Johnson’s experience contradicted these assertions. She asserted that her flight with Avianca did not live up to the airline’s promises, as she encountered so much issues in the plane.
See video below…….
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